MCR - Sydney - Service Delivery and Outsourcing

This seminar will discuss leading practices for designing a real estate and facilities service delivery model, selecting partners, enabling transition and organizational change and, finally, managing & continuously improving the ongoing relationship. The course will address numerous issues, including what should be handled in-house vs. delivered through outsourcing. The challenges and risks inherent in any service delivery partnership will also be explored. Different service delivery models, relationship management approaches, technology enablement strategies, compensation structures, and performance measurement models will be discussed and debated through lecture and in-class team work. The intent is to provide seminar participants with a roadmap for creating successful partnerships from both the end user and service provider perspective