Learning: MCR – Sydney – Service Delivery and Outsourcing

Starts:  Sep 10, 2014 08:30 AM (ET)
Ends:  Sep 11, 2014 04:00 AM (ET)
Associated with  Global


 SEMINAR DETAILS

                                                                                                                         

Seminar Description

Service Delivery & Outsourcing: Implementing, Managing & Improving Partnerships
(MCR Elective)
This seminar will discuss leading practices for designing a real estate and facilities service delivery model, selecting partners, enabling transition and organizational change and, finally, managing & continuously improving the ongoing relationship. The course will address numerous issues, including what should be handled in-house vs. delivered through outsourcing. The challenges and risks inherent in any service delivery partnership will also be explored. Different service delivery models, relationship management approaches, technology enablement strategies, compensation structures, and performance measurement models will be discussed and debated through lecture and in-class team work. The intent is to provide seminar participants with a roadmap for creating successful partnerships from both the end user and service provider perspective...Click for more details (right click and 'open in new tab' in some browers
   

Seminar Dates:

September 10-11, 2014

Seminar Location/Address:

KPMG Offices
Level 15, 10 Shelley Street
Sydney

Room Location: The Boardroom

Lead Facilitators:

Tony Wyllie
National Head Integrated Portfolio Services Australia
Jones Lang LaSalle

Kent Stuart
Director
Grosvenor Management Consulting, Melbourne

 

Seminar Fees

Member: A$935
(A$65 discount for Candidates)

Non-Member: A$1170
(A$65 discount for Candidates)

Important Notice: Prices do not include taxes, which may be added to your invoice at the prevailing rate applicable to the country where the event is held.
 

Venue & Location Details

 

Host Facility Name:

TBD

Hotel Options:

TBD

   

Two Day Seminar Schedule  

Day 1:

Day 2:

8:30am
9:00 - 
17:00

   Registration
Seminar

8:30am
9:00 - 16:00

   Registration
Seminar

Registration

Once you have registered via fax, online or mail and receive a confirmation from CoreNet Global, there is no formal registration on site. Each student will be provided a badge, tent card and course book in the classroom. A registration desk will be centrally located for information and direction. Staff will be there to assist you.

Seminar Participation Requirements

Each seminar group receives a pre-class email with logistics information and/or pre-class homework approximately 7 days prior to the seminar.

Laptops may be required for exercises in some seminars. If a laptop is required for this seminar, you will be notified in the pre-class email.

All seminar participants are required to attend both days of the seminar in full. Participants must complete all in-class assignments/task work and fully participate in all sessions. Please take advantage of break and lunch times for any essential calls/emails. If you miss over two (2) hours of a seminar you will not be eligible to receive credit for the seminar or take the assessment, and must repeat the seminar at your own expense.

Evaluation and Assessment

You will receive an email with instructions and a link to an online evaluation on the last day of class.

MCR Candidates & Attendees - Following the online evaluation you will be directed to the online assessment for this seminar. You will have a deadline to submit the completed online evaluation and assessment. To receive credit towards the MCR designation, you must complete the assessment and receive a passing score of 80% or better. All assessments are open book and we expect your submitted assessment to be your original work. Collaboration with others or the sharing of answers is not permitted and will result in a failed exam. Most of the assessments are comprised of multiple choice, short answer and / or essay questions. (If you are considering becoming an MCR Candidate, please take the assessment and contact Cathy Thomas to explore MCR Candidacy.)

MCR Designees & SLCR Candidates - Upon completion of the online evaluation, you will have the option to print or save a Certificate of Completion for this seminar. There is no requirement to complete the online assessment for MCR recertification credits or SLCR certificate requirements. 

If you have questions regarding the evaluation process, please contact:
Shari Hitt +1 404 589 3207

Maintaining the MCR Designation

MCR designees are required to earn 50 continuing professional development (CPD) credits over a
three year cycle to maintain the designation. By participating in this two day MCR seminar, MCR designees will receive 16 CPD credits. Click here for more details regarding the MCR Designation renewal process.

Cancellation Policy

You are required to provide written notice of any cancellation/transfer requests. You may request a transfer to a future seminar/learning event, transfer to a colleague or request a cancellation based upon the timelines and guidelines below.

  1. For cancellations giving 14 days or more notice;
    1. You may request a Transfer to another seminar/learning event or a Credit Voucher valid for 12 months from the date of the cancelled seminar/learning event, for no additional charge
    2. You may request a Refund on the seminar/learning event registration fee. A processing fee of A$165 will apply.
  2. For cancellations giving less than a 14-day notice;
    1. Registration fees are non-refundable.
    2. You may request a Transfer to another seminar/learning event or a Credit Voucher valid for 12 months from the date of the cancelled seminar. A processing fee of A$165 fee will apply.
  3. You may request an Attendee Transfer for your registration to a business colleague from your same company (member to non-member transfer requires non-member registration fee to be paid.)
If you do not attend a seminar/learning event and do not provide written notice of cancellation, registration fees are forfeited.

List Policy 

CoreNet Global List: Use it for professional networking…not selling or mass marketing.
Members have expressed concern over the growing frequency of email and direct mail solicitation from other members and industry professionals. Because the CoreNet Global membership list is considered a members only benefit to enabling access to members and in the operation of the association, its use for mass marketing or other solicitations is not allowed.

Networking

CoreNet Global makes every effort to create the right conditions for the highest level of networking to support the learning that occurs in our programs. Break periods, luncheons and receptions are designed to provide networking opportunities among students and faculty.

Attire

The dress for all CoreNet Global seminars is business casual. We suggest that you wear layered clothing because room temperatures in conference facilities are difficult to control and may seem either too cool or too warm at times.
 

Global Contacts

Asia, EMEA & Australia/New Zealand
Cathy Thomas, Manager
Tel: +44 7557 687 109
cthomas@corenetglobal.org

North & Latin America
Kitty Edwards, Manager
Tel: +1 404 589 3249
kedwards@corenetglobal.org

Registration Questions

Shari Hitt, Learning Coordinator
Tel: +1 404 589 3231
sharihitt@corenetglobal.org 

Location

KPMG Offices
Level 15, 10 Shelley Street
Sydney

Contact

CoreNet Global
+1 404 589 3200
cthomas@corenetglobal.org