Key Performance Indicators discussion: Spin Art: Telling Stories with KPIs & Benchmarks Is Benchmarking really an effective tool? Does this only apply to office space? Dashboards - the bright shiny object The role of Workplace / Technology Mobility : What is the future and how do you manage it? IWMS - is this the answer? Facilitators
JEFF GAGNON Senior Vice President, Consulting Services, Cresa, San Francisco Jeff Gagnon brings a unique solutions-based perspective, built on more than 20 years of experience in civil engineering, architecture, and strategic facilities planning focused on technologically complex facilities. His expertise is in translating customer needs into user requirements and converting these ideas into tangible projects that can be analyzed throughout their life cycle. His experience includes customer-needs assessment, long range capital planning, strategic planning, lab planning and programming, organizational development, project management, and technology development and optimization.
S. KENT HOLLIDAY, AIA Principal, Cresa, New York Kent Holliday brings over 20 years of experience as a planner and strategist to the Cresa Consulting Services Group. Mr. Holliday has focused on aligning real estate and facilities approaches with the objectives of corporations, universities, and government institutions. He has provided consulting expertise to clients with a complex mix of facility types and real estate options.