Explore and practice the important concepts of client relationship management in this highly interactive seminar. Learn strategies and techniques for initiating, maintaining, and enhancing long-term, mutually beneficial, trust-based relationship with clients. Topics include strategies to better understand clients, the complexities of building enduring trust, the impact of developing effective verbal and non-verbal communication styles and skills, the keys to creating and communicating real professional and personal value, a model for handling resistance, and tips for expanding relationships. Participants will leave the session invigorated and armed with practical ways to improve their professional and personal relationships.