20MCR Optimizing Service Delivery London OCT (vE)

When:  Oct 7, 2020 from 8:30 AM to 4:30 PM (GMT)

Successful partnerships that strategically outsource services to leverage a vendor's specialized experience, operating efficiencies, and economies of scale will be explored. Best practices in determining which functions might be outsourced, selecting partners, enabling transitions, and managing the ongoing relationships will be shared. Various models, approaches, strategies, compensation structures, and metrics will be discussed, and exercises will deepen learner understanding of how to assess service delivery models, prepare an outsourcing strategy, execute an outsourcing process, and manage a successful service delivery relationship.

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