Learning Excursion
Bring learning to life and enhance your Summit
experience through CoreNet Global Learning Excursions! Be engaged, energized and
inspired by real life examples that you can apply to your business and share
with your team.
In addition to creating a magical environment for Guests
from around the world, Walt and Roy Disney mastered the art of
business. They
determined that leadership, service and employee engagement were key concepts
that, when considered
holistically, would lead to maximum results. Not only
have these time-tested core concepts helped establish Disney as one of
the
world’s leading brands, they have also helped thousands of organizations around
the world think differently about they can
deliver the long-term results they
are capable of delivering.
This is your opportunity to engage experienced Disney
professionals and observe key examples from a “living laboratory,” taking
you
on stage and behind the scenes to explore firsthand how Disney business insights
and time-tested methodologies are
operationalized to deliver a great customer
experience.
This 3-hour tour features concepts and illustrations
from the professional development courses offered by Disney Institute
and
shows how they come to life each day at Disneyland® Resort for Cast Members and
Guests. You will explore the
following locations:
- Disney California Adventure ® Park:Visit special
touch-point locations in the park to see how committed,
responsible,
inspiring leaders are able to motivate a team to achieve amazing
results. (Featuring insight from the core competency of Leadership)
- Disneyland ® Resort Cast Services and Costuming:
Experience the backstage area from a Cast Member perspective. See how
Disneyland® Resort creates a supportive environment for the Cast Members as they
prepare to go on stage. Discover the important role backstage areas play in
creating a caring environment and is designed to improve the experiences of Cast
Members and therefore ultimately Guests. (Featuring insight from the core
competency of Employee Engagement)
- Disneyland ® Park: Take a stroll down the
turn-of-the-century Main Street, U.S.A.® inside Disneyland® Park to better
understand how we strive to exceed the expectations of our Guests with our
people, place, and process. (Featuring insight from the core competency of
Service)
Disney Institute core competencies are illustrated
throughout the tour, along with how each area successfully implements
those
concepts.
Duration: 3 Hours (this is a walking tour)
You will have the option to sign-up and pay for the tour
when you register for the Summit. The tour is non-refundable.
A bus will leave the convention center at 1PM to take
tour participants to Disneyland ® and return to the convention center at
5PM.
There is walking involved, so comfortable shoes are
recommended and attire should be suitable for current weather conditions.
Actual locations, or the order in which they are presented, are subject to
change.