and practice the important concepts of client relationship management in this
highly interactive seminar. Learn strategies and techniques for initiating,
maintaining, and enhancing long-term, mutually beneficial, trust-based
relationship with clients. Topics include strategies to better understand
clients, the complexities of building enduring trust, the impact of developing
effective verbal and non-verbal communication styles and skills, the keys to
creating and communicating real professional and personal value, a model for
handling resistance, and tips for expanding relationships. Participants will
leave the session invigorated and armed with practical ways to improve their
professional and personal relationships.
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