Explore successful models for strategically outsourcing services to leverage a vendor’s specialized experience, operating efficiencies, and economies of scale. Discuss best practices in determining which functions might be outsourced, selecting partners, enabling transitions, and managing the ongoing relationships. Class teams will debate various models, approaches, strategies, compensation structures, and performance management metrics. Explore the challenges and risks inherent in any service delivery partnership. Share experience and best practices for managing and continuously improving the relationship. The intent is to provide participants with a roadmap for creating and maintaining successful partnerships from both the end user and service provider perspectives. MCR elective.