MSD wins CoreNet Proactive Property Award for mana manaaki (providing a positive experience every time) approach
The Ministry of Social Development was unveiled last night as the winner of CoreNet Global NZ’s 2019 Proactive Property Award, to an audience of leading property professionals at Generator Britomart Place in Auckland.
Sponsored by leading executive search specialists SWR Group, the award showcases outstanding real estate solutions created by teams to solve major organisational challenges. The Ministry also won the award this year for its project to deliver mana manaaki through the design of its service centres.
Following security events in our centres and changes to health and safety laws the Ministry needed to re-evaluate the design of its open plan service centre environments.
With around 8,000 face to face interactions daily across the country, the challenge was to create a design that had to be warm and welcoming, protect trusted personal and often lengthy engagements with clients, and ensure safety in a security event.
The property solution involved an innovative zoning model, and an interconnecting desk system to
create a safe space between staff and clients that allows easy conversation and sharing information in private.
Ten service centres have been completed, and 125 will be finished by mid-2021.
Vaughan Crouch, General Manager Property and Facilities for the Ministry, said that clients have reacted positively to the changes. “96% of our clients have said they are enjoying the increased privacy and 86% saying that the new environment is warm and welcoming. Our staff have told us they are enjoying working the new modern environment, and we are seeing an increased sense of staff feeling safer in the new layout.”
Rod Aitken, Chair of the New Zealand chapter of CoreNet Global and chairman of a judging panel that included Gail Calder, Fonterra’s General Manager of Property and Facilities, Jane Holland, Partner at Bell Gully, and Jo Monaghan, Director of The Flow Company, said that the Ministry had developed an exceptional, creative and cost-effective property solution that supports a more positive client experience, while improving safety.
“In a context of a public service agency, the project focused on spending the right dollars on the right things. It was a simple response to a big problem, and one that maintains connection with the community rather than creating barriers.”
See photos of the event HERE