Come and Join the CoreNet Global
Rocky Mountain Chapter
and attend a luncheon/presentation:
Hear from two Bank of America Real Estate Execs
TOPIC: How they manage their internal customers to achieve top outcomes.
Learn valuable lessons from portfolio integration after recent Merrill Lynch acquisition.
John Salazar, SVP - Corporate Workplace Executive
and
Kevin Miles, Corporate Workplace Change Management Executive
Presentation Description:
Bank of America real estate executives recognized the need to deepen their client acumen and improve how services were delivered across the business segments they served. During this presentation you will gain insights into how Bank of America’s real estate team is working to redefine managing client relationships and balance their needs against enterprise objectives. We will discuss what we found to be practical best practices, lessons learned, and measures for success. Other areas we will cover:
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Making Client Relationship Management as a real estate asset in your toolbox
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An integrated view of service delivery across CRM, functional capabilities, and corporate support partners
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Focusing more on strategy alignment and less on tactics
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Understanding the businesses we serve, their goals and objectives
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Balancing client needs vs. enterprise objectives
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You can’t manage what you can’t measure
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The right balance of skill sets: Real estate subject matter expertise versus general business skills
For More Information on our Bank of America Speakers:
John Salazar
SVP - Corporate Workplace Executive
Bank of America
John Salazar leads the Corporate Workplace Executive team that provides real estate service delivery for Bank of America’s business segments across the company’s 125 million square feet portfolio. In this role, John has overall accountability for the Client Relationship Management function. John also provides oversight to the Bank’s Operating Expense plan and the four corporate real estate facility partners.
Previously, John had overall accountability for corporate real estate projects across the company’s portfolio. He was responsible for end-to-end project management delivery of the Bank’s $ 1 - 2 billion annual capital plan, driving execution using Six Sigma principles.
John began his banking career at Bank of America in 1996 leading major process redesign efforts for the Consumer Bank, and Technology and Operations. During his career, he has led major functions in both Consumer Loan Operations and Transaction Services. In addition, John was the Project Management Executive supporting the Consumer and Small Business Technology organization.
Prior to joining the Bank, John spent 12 years working with Andersen Consulting/Accenture leading systems integration, strategic planning and process design efforts for the financial services industry.
He earned his Bachelor’s degree in Accounting from the University of Colorado and an MBA with a concentration in Management Information Systems from the University of Dallas.
Kevin D. Miles
Corporate Workplace Change Management Executive
Bank of America
Kevin is responsible for leading change and integration initiatives across the Corporate Workplace Executive team that provides real estate service delivery for Bank of America’s lines of business.
Prior to his current role, Kevin was responsible for creating and leading the Project Office within the Corporate Workplace Project Team. He was responsible for end to end project processes, performance monitoring, resource management and managing the construction capital budgeting process.
Kevin joined Bank of America in 1991 and began his banking career in Transaction Services, part of the company’s Technology and Operations division. Kevin held various roles within Transaction Services and led several regional operational functions with a focus on supporting customer transactions, driving productivity, process improvements, logistics and managing resources. In addition, Kevin held several business support functions within Transaction Services focused on business planning, performance reporting and managing diverse administrative processes and projects.
Kevin graduated from the University of South Carolina where he received a Bachelor of Science in Finance. Kevin is also a certified Green Belt.
Contact Diane Doderer at djdoderer@comcast.net or 303.549.6779 for more details on this event
Members: $20
Non Members: $60
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